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Terms and Conditions


TERMS OF USE
Welcome to LubricantPros.com! This Site is provided by LubricantPros.com USA, LLC as a service to our customers. Please review the following basic rules that govern your use of the LubricantPros.com site. Please note that your use of the LubricantPros.com site constitutes your unconditional agreement to follow and be bound by these Terms of Use. Although you may "bookmark" a particular portion of this Site and thereby bypass these Terms of Use, your use of this Site still binds you to these Terms of Use. LubricantPros.com reserves the right to update or modify these Terms of Use at any time without prior notice to you. For this reason, we recommend that you review these Terms of Use whenever you use this Site.
 
Use of this Site
By accepting these Terms of Use through your use of the Site, you certify that you are 18 years of age or older. If you are under the age of 18, but at least 13 years of age you may use this Site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. LubricantPros.com does not knowingly collect personal information about children under the age of 13 without prior parental consent. Children under the age of 13 may not use this Site other than for browsing, and parents or legal guardians may not agree to these Terms of Use on their behalf. If you are a parent or legal guardian agreeing to these Terms of Use for the benefit of a child between the ages of 13 and 18, be advised that you are fully responsible for his or her use of this Site, including all financial charges and legal liability that he or she may incur.
 
If you do not agree to (or cannot comply with) any of these terms and conditions, do not use this Site. All billing and registration information provided must be truthful and accurate. Providing any untruthful or inaccurate information constitutes a breach of these Terms of Use. By confirming your purchase at the end of the checkout process, you agree to accept and pay for the item(s) requested. 
 
 All materials, including images, text, illustrations, designs, icons, photographs, programs and written and other materials that are part of this Site (collectively, the "Contents") are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Site or any related software. All software used on this Site is the property of LubricantPros.com or its suppliers and protected by U.S. and international copyright laws. The Contents and software on this Site may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents on this Site is strictly prohibited.
 
Third Party Sites
References on this Site to any names, marks, products or services of third parties, or hypertext links to third party sites or information are provided solely as a convenience to you and do not in any way constitute or imply LubricantPros.com's endorsement, sponsorship or recommendation of the third party, its information, products or services. LubricantPros.com is not responsible for the practices or policies of such third parties, nor the content of any third party sites, and does not make any representations regarding third party products or services, or the content or accuracy of any material on such third party sites. If you decide to link to any such third party sites, you do so entirely at your own risk. 
 
Information Collection
LubricantPros.com collects information through our Web site at several points. We collect the following information about primary visitors: Name, address, email, phone, and company name when an order is placed with us.
 
We employ cookies. A cookie is a small text file that our Web server places on a user’s computer hard drive to be a unique identifier. Cookies enable LubricantPros.com to track usage patterns and deliver customized content to users. Our cookies do not collect personally identifiable information.
 
Information Usage
The personal information that we gather is used solely for identification and reservation purposes and for managing online accounts. LubricantPros.com does not sell or otherwise exploit personal information.
 
LubricantPros.com may gather generic and non-identifying information for marketing purposes for use by LubricantPros.com and, in some instances, by our affiliates. Information about your activity on the site may be automatically collected when you log in and is used for the sole purpose of improving the consumer experience on the LubricantPros.com Web site.
 
We may offer links to other Web sites. Please note: When you click on links to other Web sites, we encourage you to read their privacy policies. Their standards may differ from ours.
 
If our policy on information collection or uses changes, we will advise you by updating this policy on our web site.
 
Copyright
The content on this website including text, photos and images may not be reproduced or published without prior written consent from LubricantPros.com.
 
Terms of Sale
All orders are subject to acceptance by LubricantPros.com. LubricantPros.com reserves the right to allocate the sale of products among its customers. Orders of, and including, compressor oil are non-refundable and final sale. Compressor oil, lubricant products can not be returned for store credit, cash, or credit refund.
 
Returns
Once you have received and inspected your item, if you find it not to be the product you ordered or needed, you can return the product to LubricantPros.com. Please review the return policy below; however, if you have any questions or should you need additional assistance, please don't hesitate to call and talk to one of our customer service representatives.
 
Returns Due to Our Mistake
If an item needs to be returned due to a mistake on our part, please complete and email us the Request for Return form or call us at 1-877-717-4242. A Customer Service Representative will provide you with the return shipping address, freight account, and RMA number. If you would like to exchange the product, we will send a replacement as soon as possible. Otherwise, a credit for the full original purchase amount will be issued.
 
Damaged or Defective Parts
If an item is damaged in transit, please be sure the delivery person notes the damage on the bill of lading. After you've inspected the items, if any need to be replaced, please submit a Request for Return form or call us at 1-877—717-4242. If the packaging appears intact but the product inside is damaged, be sure and let us know immediately. If possible, take a picture of the damage and include it with the Request for Return form or email it to us at returns@LubricantPros.com.
We will send replacements parts as quickly as possible at no extra cost to you. If the situation cannot be remedied with either a full replacement or replacement parts, we will handle return freight costs and you will be credited the full original purchase amount. A Customer Service Representative will provide you with the return shipping address, freight account, and RMA number so that you can return the damaged/defective parts.
 
Other Returns
A Request for Return should be submitted within 30 days of receipt should you need to send something back for any reason not listed above. If you wish to exchange an incorrect item for the correct one, no restocking fee will be assessed against the return. You will be credited the full original purchase amount less shipping and handling charges. However, if you do not place an exchange order, a restocking fee up to 25% of the total will be assessed. If the item is not a regularly stocked item, the restocking fee assessed will match the manufacturer's restocking fee.
 
Note: Compressor oil, lubricant is final sale and not returnable or refundable. Should you have any questions about whether a part or equipment is returnable, please contact us. Problems with capital equipment may be covered under warranty and our Customer Service Representatives will be able to assist in submitting a warranty claim.
 
Please keep in mind that once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy.
 
To Return An Item:
1) Please complete the Request for Return form and email to returns@LubricantPros.com or fax to 877-723-0482. The Request for Return form will be sent back to you with an RMA number, return shipping address, and restocking fee percentage if applicable.
2) Returns that are not properly marked with an RMA number may be delayed in processing.
3) All returned products should be in original condition.
4) Return the product using your preferred shipping method to the address we provided.
5) Save your return tracking number, and if possible, email it to us so that we can track the return. It is important that you save the tracking number in case there are any issues during transit.
6) Once the return is received and inspected, we will issue a store credit or credit the credit card used for the original purchase. If you are having an issue, please contact us and we will make every effort to resolve it.
 
Access to Information
LubricantPros.com strives to maintain the accuracy of our information. Users may access their own personal information and contact us about inaccuracies they may find by contacting us at the email address below. Users may also delete their information from our database by contacting us at the same address. In both cases, please contact us using the email address we have on file for you.
 
Problem Resolution
If problems arise, users may contact LubricantPros.com by the email address below. We are committed to resolving disputes within a reasonable time.
 
Data Storage and Security
LubricantPros.com protects user information with the following security measures: we utilize the best encryption software in the industry to provide the highest level of protection for all transmitted personal and financial data. LubricantPros.com protects your personal information by using the most sophisticated encryption software on the market. Through the encryption process, the information that you enter is converted into bits of code, thereby enabling your information to be securely transmitted over the Internet. Once we receive your information, it is returned to its original form and stored in our database. In-house state-of-the-art servers ensure complete control over all systems.
 
Disclaimers
We are not associated with the manufacturers listed on this site. Any marks, including trademarks, logos and product images are for illustration purposes only.
 
If you have any further questions about privacy or security, please contact us by sending an email to: privacy@LubricantPros.com